Refund Policy

🌿 Petit Bubs Refunds & Exchanges Policy

Our policy lasts 14 days from the date your order is delivered. Due to the nature of our products, all sales are final. We do not accept cancellations or refunds for change-of-mind or mistaken purchases once an order has been confirmed.

We only offer returns or exchanges for:

• Incorrect item(s) delivered, or

• Manufacturer’s defects

Items damaged during delivery are not eligible for return or refund.

To qualify for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received. Items that show signs of use, damage, or missing parts will not be accepted.

Petit Bubs reserves the right to reject any returned item that does not meet these conditions.

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💛 Frequently Asked Questions

1. My item has a defect. Can I request a refund or exchange?
We carefully check each item before shipping, but if you believe you’ve received a defective product, please email us at hello@petitbubs.com with your proof of purchase and clear photos of the defect.
If approved, we’ll offer a replacement or refund, in accordance with our policy.

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2. How long do you take to process a refund or exchange (for eligible cases)?
Please allow up to 10 business days for us to process your request once approved.

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3. I changed my mind about my purchase. Can I cancel or get a refund?
Unfortunately, we do not offer cancellations or refunds for change-of-mind or mistaken purchases once an order has been placed.

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4. Who covers shipping fees for returns or exchanges?
All return shipping costs are borne by the customer. Petit Bubs is not responsible for any lost or damaged parcels during return transit — please ensure all items are securely packed and sent with a tracking number.

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5. Are sale or discounted items eligible for refund or exchange?
All sale or discounted items are final and not eligible for return, refund, or exchange.